Shipping & Returns
All products are shipped for FREE to the lower 48 States.
Please Note: Many of our products can be shipped to Hawaii, Alaska and Canada. Any shipping costs over that to the Lower 48 is the responsibility of the Customer. Please call us for a shipping estimate with your address and zip code.
Receiving your Product
Tracking details confirming how your order will be delivered by email to you once your product ships out. These tracking details allow you to see which carrier will be delivering your item and will confirm the type of delivery it will be.
UPS / FedEx Ground Shipments
For all ground shipments you will be able to track your package online on the carriers website. This information will allow you to see an “estimated delivery date” which will give you the opportunity to be at home when the package is delivered. If you are not able to be at home the carrier does have the ability to leave the package at the front door if they deem it safe.
If the packaging or product is damaged in any way please be sure to note the damage and take photos.
Standard Return Policy
If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most items within 30 days of receiving your item(s). Futons are not returnable.
Returns are rare, but if you return an item, the original outbound shipping costs will be deducted from your refund and the return shipping is the responsibility of the customer. In addition, a restocking fee* will be applicable to items being returned. Northern Naturals contracts with various manufacturers from around the country, and therefore, each supplier has a specific return policy and restocking fee.
For suppliers that DO accept returns, a Return Authorization Number is necessary Contact us for your return authorization number and the return shipping address at: firstname.lastname@example.org Once you receive your authorization number, you can return the product in new and unused condition, with all its original packaging within 30-days from the date of delivery. Once the item is received, you will receive a refund minus any restocking fee and less shipping and handling fees. You are responsible for the return shipping.
In the rare case that your item(s) unfortunately arrive damaged or defective you will receive a replacement at no charge.
If the packaging is damaged, please refuge the package. If you are not home and package arrives damaged, Take pictures and call either UPS and FedEx with your tracking number. Please do contact us so we can alert the vender that a package is being returned.
- Futon Mattresses, Platform Bed Frames & Futon Frames
- Custom Made or Special Order items
- Items without original packaging
If there are any defects in a product, of course this will be handled on an individual basis.
Chemical sensitivities to mattresses, pillows and bedding are NOT considered defects and, therefore, exchanges do not apply.
All cancellation requests are forwarded directly to our manufacturers. Cancellation requests are not accepted on items that have shipped or been prepared for shipping. A refusal of the item at delivery will be considered a Return and credit will be issued back to your original payment method minus restocking fees* and round-trip shipping charges. Please note that all items are shipped directly from the manufacturer’s warehouse and if we do not have tracking at the time you request cancellation, this does not mean your order has not shipped.
In the case that your item is not able to be delivered and requires to be held in storage for the following reasons but is not limited to:
- Wrong address/Contact information provided
- Away from residence/not able to accept delivery
You will have 5 business days to respond to the carrier or contact us to reschedule delivery (some fees may apply). After this time frame has elapsed and no delivery has been scheduled the order will be returned and refunded under our Standard Return Policy.
*Restocking fees vary from manufacture to manufacture. Please contact us prior to purchasing to inquire about the fee that would be associated with your returned item.
If the packaging or product is damaged in any way please be sure to note the damage and take photos. Call UPS or FedEx with the tracking number and have them come pick it up if you are not home. If you are there when the package arrives, please refuse the package, note the damage and contact us.