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Shipping & Returns

Northern Naturals vendors ship to the lower 48 States.

We cover the shipping to you. 

Many products can be shipped to Hawaii, Alaska and Canada. But any shipping costs over that to the Lower 48 is the responsibility of the Customer.  Please call us for a shipping estimate. 

For a shipping estimate we would need:

Product, Size and Color.

Your Shipping Address including Zip Code.

 We are happy to help you and look forward to doing so.

 Standard Return Policy

If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most items within 30 days of receiving your item(s). 

 If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund and the return shipping is the responsibility of the customer. In addition, a restocking fee* will be applicable to items being returned. Northern Naturals contracts with various manufacturers from around the country, and therefore, each supplier has a specific return policy and restocking fee.  

 For suppliers that DO accept returns, a Return Authorization Number is necessary.  Contact us at: customerservice@northernnaturals.com for your number and a return shipping address.  Once you receive your authorization number, you can return the product in new and unused condition, with all its original packaging within 30-days from the date of delivery for refund minus any restocking fee and less shipping and handling fees.  You are responsible for the return shipping.

 In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Simply note any damage upon delivery and contact us immediately. Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.

 Non-returnable items:

  • Futon Mattresses, Platform Bed Frames & Futon Frames 
  • Custom Made or Special Order items 
  • Pillows
  • Items without original packaging

  If there are any defects in a product, of course this will be handled on an individual basis.

 Chemical sensitivities to mattresses, pillows and bedding are NOT considered defects and therfore exchanges do not apply.  

If we can help you in any way with small samples of materials we are happy try and do this for you.  

 Cancellation Policy

All cancellation requests are forwarded directly to our manufacturers. Cancellation requests are not accepted on items that have shipped or been prepared for shipping. A refusal of the item at delivery will be considered a Return and credit will be issued back to your original payment method minus restocking fees* and round-trip shipping charges. Please note that all items are shipped directly from the manufacturer’s warehouse and if we do not have tracking at the time you request cancellation, this does not mean your order has not shipped.

 In the case that your item is not able to be delivered and requires to be held in storage for the following reasons but is not limited to:

  • Wrong address/Contact information provided 
  • Away from residence/not able to accept delivery

You will have 5 business days to respond to the carrier or contact us to reschedule delivery (some fees may apply). After this timeframe has elapsed and no delivery has been scheduled the order will be returned and refunded under our Standard Return Policy.

 *Restocking fees vary from manufacture to manufacture. Please contact us prior to purchasing to inquire about the fee that would be associated with your returned item.

 Receiving your Product

Tracking details confirming how your order will be delivered by email to you once your product ships out. These tracking details allow you to see which carrier will be delivering your item and will confirm the type of delivery it will be.

 UPS / FedEx Ground Shipments

For all ground shipments you will be able to track your package online on the carriers website. This information will allow you to see an “estimated delivery date” which will give you the opportunity to be at home when the package is delivered. If you are not able to be at home the carrier does have the ability to leave the package at the front door if they deem it safe.

If the packaging or product is damaged in any way please be sure to note the damage and take photos if possible. 

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